Shop Policies
Shipping and handling
Items are always shipped registered and with a tracking number. Depending on your country, signature upon delivery is required.
(If you don’t see your shipping destination country at checkout, please contact me.)
Customs fees & taxes
For international customers, please be aware that you are responsible for any Customs fees or taxes that may be imposed by the destination country upon arrival of the package.
These charges can vary widely, and I am not responsible for any of these charges that may apply.
Returns & exchanges
For original ceramics, because each work is original, I cannot accept cancelations, exchange nor returns.
If an item happens to be damaged, please let me know immediately, on the day you received the item, with a photo of a damaged piece. I will work quickly to reach a solution with you. Depending on the situation, I will issue a partial or full refund. I will handle the situation on a case by case bases.
For printed products I will send you a replacement item if necessary.
Your satisfaction is important to me and I want you to have an enjoyable shopping experience.
If you have any questions or concerns, please let me know.
Copyright
Please note that copyright remains with the artist even after the sale of an artwork.
When sharing photos of the artwork, (which is greatly appreciated,) please do so along with the artist’s name.
Thank you for your understanding.